We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not fall into the hands of a third party. Our policy is both specific and strict. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.
We are constantly vigilant for credit card or other fraud. We report all charge backs to a credit reference agency. If you have any reason to seek the return of money paid, please contact us rather than your credit card issuer.
Information may be unlawfully available to hackers and snoopers. We take no responsibility for this. The risk is no different from a similar risk in a bricks and mortar establishment. Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. We take all reasonable steps to protect your information from misuse, loss and unauthorised access and disclosure. If this policy should change in the future (most unlikely), then we shall provide notification in advance, and the opportunity for all users to indicate whether or not they would prefer that we do not provide the information to third parties as proposed.
We do not market to children.
Here is a list of the information we collect, and why it is necessary to collect it:
1. Basic identification and contact information, such as your name and contact details.
This information is used:
1.1 to provide you with the services which you request;
1.2 to maintain our accounts;
1.3 for billing;
1.4 to enable us to answer your enquiries;
1.5 for verifying your identity for security purposes;
1.6 for marketing our services and products;
1.7 to help make our web site as useful to you as possible;
1.8 information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.
2. Your domain name and e mail address
are recognised by our servers and the pages that you visit are recorded. This information is used:
2.1 in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
2.2 to send you news about the services to which you have signed up;
2.3 to tell you about other aspects of our services.
3. Financial information, including credit card details
This information is used to obtain payment for goods and services you have ordered from us. This information is never actually received by us. The page where this information is given by you is controlled by our contract merchant service provider. Such information is automatically encrypted, and later decrypted for use. It never touches our system.
Note: your Internet browser may produce a warning message. This is automatic and does not reflect on the high level of security built into our system.
4. Information volunteered by you
for a particular purpose, for example a survey. This information will be used exclusively for the purpose for which you have provided it.
5. Business information
This is information given to us in the course of your business and ours such as in relation to your application to partner with us or advertise with us. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you and any partner to reciprocate this policy.
6. Disclosure to Government
and their agencies. We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorization such as a search warrant or court order.
In order to improve our website, we are keen to understand better what sections of our website you find to be most useful and interesting.
“Cookies” allows our website to store tokens of information in your browser. They give your browser an identifier which is used by our website while you are on it. Cookies help us to identify what areas of our website are popular based on traffic to those areas.
Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you may be able to change the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer, giving you the choice whether to accept it or not.
Through our ISP and by using cookies, we can identify your web browser and in some cases your identity (eg if you fill out a Contact Us form).
We use Google AdWords Remarketing features in order to better serve our advertising to you on other sites. This uses the Teracent cookie. You may opt out of the Teracent cookie by visiting the Teracent opt-out page.
8. Information request
At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
This confidentiality policy has been compiled so as to comply with current Australian, UK, US and EU legislation, so far as we are aware. If you have any question regarding the confidentiality policy, please contact us at:
XEN Systems Pty Ltd
PO Box 527 Chatswood NSW 2057 Australia